legal
Terms of Service
1. Scope
These Terms of Service apply to your use of the "Fenlo" app, offered by Artur Abramskij, Alte Römerstraße 32, 54329 Konz, Germany ("we", "us"). By using the app, you agree to these terms.
2. What Fenlo is – and isn't
Fenlo is a digital companion that helps you sort through thoughts when they keep circling. Replies in Fenlo are generated using artificial intelligence.
Fenlo is not a medical device, not therapy, and not a substitute for professional psychological, psychotherapeutic, or medical advice. Fenlo does not provide diagnoses or treatment recommendations.
If you are in an acute crisis or having thoughts of harming yourself, please contact a crisis line in your country immediately, or in Germany the Telefonseelsorge (0800 111 0 111 or 0800 111 0 222, free of charge, available around the clock), or in an emergency call 112.
3. Age restriction
Fenlo is intended for people aged 17 and older.
4. User account
Fenlo does not require a user account. Your entries are stored locally on your device. For details on data processing, see our Privacy Policy.
5. Subscriptions
Fenlo optionally offers a paid subscription ("Fenlo Plus") with additional features, cancellable monthly or yearly. Purchase, renewal, and cancellation are handled through your Apple account and the App Store's terms. Already-started billing periods are not refunded on a pro-rata basis upon cancellation, except where required by law.
Where offered, a free trial automatically converts into a paid subscription unless it is cancelled in the App Store before it ends.
6. Acceptable use
You agree not to use Fenlo to distribute unlawful content, to technically abuse the app (e.g. through automated mass requests), or to circumvent security mechanisms.
7. Availability
We aim for high availability of the app but cannot guarantee it. In particular, AI replies depend on the availability of external service providers.
8. Liability
We are liable without limitation for intent and gross negligence, as well as under applicable product liability law. For slight negligence, we are only liable in the event of a breach of a material contractual obligation, limited to foreseeable, typical damage. Liability is otherwise excluded.
We assume no liability for decisions you make based on the app's replies. The app does not replace professional advice (see Section 2).
9. Changes to these terms
We may update these terms if the app or applicable legal requirements change. We will inform you of material changes within the app.
10. Governing law
German law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers, the mandatory consumer protection provisions of their country of habitual residence additionally apply.
11. Contact
For questions about these terms: info@a-two.de