support

fenlo plus is an auto-renewing subscription (monthly or yearly) with a 7-day free trial. payment is handled through your Apple account. you can manage or cancel it anytime in your iPhone settings.

go to the paywall in the app and tap "restore purchases". make sure you're signed in with the same Apple ID you originally purchased with.

first try "restore purchases" in the app settings. check your internet connection and restart the app. if that doesn't help, write to us with your receipt using the form above.

we cannot cancel subscriptions on your behalf – this is handled exclusively through Apple: iPhone settings → your name → subscriptions → Fenlo → cancel subscription.

your entries stay locally on your device. for details on what is transmitted to our AI provider to generate a reply, see our privacy policy.

sorry to hear that! write to us using the form above, ideally with your device model and iOS version, so we can fix it quickly.