Need help? We’re here for you.
Ignis offers Premium subscriptions that auto-renew. Payment is charged to your Apple ID account upon confirmation. You can manage or cancel anytime in your iPhone Settings.
If you've previously bought Premium but it's not showing, go to the Paywall or Settings in the app and tap "Restore Purchases". Make sure you are signed in with the same Apple ID used for the original purchase.
Please try tapping "Restore Purchases" in the app settings. Check your internet connection and restart the app. If the issue persists, contact us with your receipt.
We cannot cancel subscriptions for you. You must do this via Apple: Go to iPhone Settings → Tap your Name (Apple ID) → Subscriptions → Ignis → Cancel Subscription.
We're sorry to hear that! Please email us at info@a-two.de with details about your device model and iOS version so we can fix it.
Your privacy is important to us. We store minimal data necessary for the app functionality. See our Privacy Policy for full details.